A complete field operations platform for telecom, fiber, water, and sewer utilities. Tickets, inventory, dispatch, locates, and billing integration — in one place.
This wasn't built by developers guessing what utilities need. It was built by someone who works for a municipal utility — who has filed the 811 tickets, dispatched the field crews, and chased down a fiber cut at midnight. That's a different kind of software.
Whether you're stringing fiber across a county or maintaining lift stations across a city, Utility Desk was built for how you actually work — not how a consultant thinks you work.
Manage trouble tickets linked directly to your billing system. Track ONTs, CPE, and outside plant assets. Dispatch field techs with full customer context — name, account number, address — before they leave the yard.
City-run networks need city-friendly software. Utility Desk integrates with Tyler Technologies ERP Pro 9, ERP Pro 10, and Munis — the ERP your city already runs. Procurement-ready, grant documentation available.
Hydrant inspections, valve exercising programs, lift station maintenance logs, and compliance reporting. Know where every asset is and when it was last serviced. Generate EPA and state-required reports without reformatting spreadsheets.
Rural electric co-ops adding fiber broadband. Water districts serving multiple counties. Utility Desk scales with you — one location or twenty, five users or fifty. USDA ReConnect and ARPA grant documentation on request.
No more spreadsheets. No more siloed systems. No more calling the office to find out what's on the truck. Each module is useful alone. Together they're something different.
Full ticket lifecycle from open to close. Link to customer accounts in Camvio or Tyler. Sync bidirectionally. Resolution workflows built for how utilities actually close tickets — not how software vendors think they do.
Barcode and QR scanning. Equipment check in/out for field crews. Every warehouse, truck, and vault accounted for. Track serialized equipment from receiving to retirement.
Create and assign work orders to field technicians. Field techs see their queue on mobile. No radio calls to find out what's next. Job completion syncs back to your billing system automatically.
Track 811 locate tickets from receipt to completion. Never miss a deadline. Assign to field staff, document completion, maintain a searchable locate history for liability protection.
Progressive Web App. Works on any phone, no app store required. Scan barcodes, check equipment in/out, update tickets, submit work from the field. Designed for gloves and bright sunlight.
Connect to your billing platform. Pull customer accounts, sync service orders, post work order results back automatically. Camvio live now. Tyler ERP Pro, Tyler Munis, NISC, and Kubra coming.
Hydrant inspection scheduling. Valve exercising programs with automated reminders. Lift station maintenance logs. Asset history that goes back as far as you need it to.
Coming SoonEsri ArcGIS integration for map-based asset views. See your infrastructure on a map. Field techs navigate directly to assets from the mobile app. Standard in municipal utilities — built to match.
Coming SoonTicket trends, response times, inventory levels, crew productivity. Generate reports for management, city councils, and regulatory submissions — without reformatting data by hand.
Every Camvio and Tyler ticket surfaces the customer's name, account number, service address, and phone — pulled live from your billing system. Your field crew arrives informed.
Utility Desk doesn't replace your billing system. It makes your billing system useful in the field — pulling customer data to where the work happens.
We provide the tools to make your life easier. Not a new system to learn from scratch. Not a replacement for what works. A layer of clarity on top of the operations you already run — so your field crews, dispatchers, and back office staff can focus on keeping services running. That's it.
We work alongside your existing systems — not instead of them. Utility Desk is the operational layer that makes your entire utility run smoother, day to day.
Join the waitlist for early access. Founding customers get direct input on the roadmap, dedicated onboarding support, and early access pricing.
No spam. Only launch updates and early access invites.